Enquiries
Submitting the contact form sends your name, email address, chosen topic and message through AWS and Mailjet to FlightNovo’s company email. These details are used to respond to your enquiry and manage the resulting conversation. The form does not subscribe you to a mailing list. Please include only the information needed for your enquiry.
The website service does not store your message body. The resulting email is kept in company email for enquiry handling and follow-up. You can email info@FlightNovo.com to request access to or deletion of enquiry information, subject to any recordkeeping requirements.
Email delivery
Company email uses ImprovMX to forward incoming messages to Gmail, where enquiries are read and handled. Mailjet delivers messages from the contact form and outgoing replies. These providers process messages to deliver the email service. FlightNovo does not sell enquiry information or use it for unsolicited marketing.
Preventing abuse and duplicate messages
The contact service temporarily keeps hashed IP-based identifiers, a one-way fingerprint of each enquiry, request identifiers, rate-limit counts and delivery status to limit automated abuse and recognise retries. These records expire after 24 hours; AWS’s automatic removal can take a few additional days. Message bodies are not included in these records or application logs.
Store and free software orders
When store checkout is available, Stripe hosts the checkout and collects your name and email to create the customer and order records needed for your download. FlightNovo can access those records in the authenticated Stripe Dashboard. The current store supports eligible free software orders only; no payment details are needed for a zero-value order. Store setup or test-mode notices mean public checkout is unavailable. G5 companion installers and the instrument guide are available on Downloads without checkout. Remote AviTab is offered through the Store.
AWS processes Stripe customer and checkout identifiers, your product, selected currency and platform, order status, optional marketing choice and a snapshot of the software release. It does not store your checkout name or email in the store database. Completed order records expire after 365 days, unfinished checkout records after 7 days, webhook event records after 30 days and rate-limit records after 24 hours. Automatic database cleanup may take additional time. These limits do not automatically delete Stripe customer or order records.
Optional product updates
The product-news checkbox is optional and unchecked by default. Your free download does not depend on agreeing to marketing. If you opt in, FlightNovo records the wording, time and choice associated with the checkout. You can withdraw permission or ask about access to or deletion of store information by emailing info@FlightNovo.com, subject to applicable recordkeeping requirements. Opting in does not itself send an email.
Website data
The FlightNovo pages do not use analytics, advertising trackers, third-party fonts or nonessential cookies. Product photographs may load from the HTTPS image host configured for that product. Hosted Stripe checkout operates on Stripe’s website and processes connection, device and security information under Stripe’s privacy policy. The main showcase images, video and fonts are hosted with the website. Hosting services process ordinary connection information, including IP addresses, to deliver and protect web pages.
Products and availability
The G5 simulator instrument and Remote AviTab are independent products for flight simulation. They are not certified aviation equipment. Garmin, AviTab, X-Plane and Microsoft Flight Simulator names belong to their respective owners; no endorsement or affiliation is claimed.
Product availability and service scope are confirmed by enquiry. Paid purchases and physical product orders are not available. Eligible free software orders are available only when the store shows an active live checkout.